Privacy Policy & Data Protection
Cruz Travel Perú – Huaraz, Peru
At Cruz Travel, we are committed to protecting your personal information and ensuring that your data is handled responsibly, transparently, and securely. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website, contact us, or book any of our services, including full-day tours, trekking programs, and climbing expeditions.
1. Information We Collect
We may collect the following types of personal information:
1.1 Personal Identification Data
Full name
Email address
Phone number
Country of residence
Passport information (only when required for tour permits or hotel bookings)
1.2 Booking Information
Tour preferences
Travel dates
Group size
Emergency contact details
1.3 Payment Information
We do not store credit card details on our servers.
Payments processed through external gateways (such as PayPal, POS, or banking transfers) follow their own security protocols.
1.4 Website Usage Data
Through cookies or analytics tools:
IP address
Browsing behavior
Device and browser type
Pages visited
2. How We Use Your Information
Your information is used exclusively to:
Process bookings and reservations
Provide customer support and tour information
Customize your travel experience
Send confirmations, invoices, and updates
Comply with legal and tourism regulations
Improve our website and services
We never sell, rent, or share your data with third parties for commercial purposes.
3. Legal Basis for Processing
We process your personal data based on:
Your consent when submitting forms
The performance of a contract (e.g., tour reservations)
Legal obligations related to tourism and national park permits
Our legitimate interest in improving services and ensuring website security
4. Data Storage & Security
We implement technical and organizational measures to protect your information, including:
Encrypted communication (SSL certificate)
Restricted access to personal data
Secure backups
Use of reputable booking and payment platforms
Your personal data is stored only for the time necessary to fulfill the purpose for which it was collected.
5. Sharing Your Information
We may share your data only with:
Authorized guides and staff
Local operators involved in your tour
National Park entities (for permits such as Huascarán National Park entrance)
Payment processors
These third parties are obligated to maintain confidentiality and follow data protection standards.
6. Cookies & Tracking Technologies
Our website uses cookies to:
Improve user experience
Understand website traffic
Save your preferences
You can disable cookies in your browser settings at any time.
7. Your Rights
Depending on your location, you may have the following rights:
Access your personal data
Request correction or updates
Request deletion (“right to be forgotten”)
Restrict or object to processing
Withdraw consent at any time
Request a copy of your data in a portable format
To exercise these rights, contact us at:
info@cruztravelperu.com
8. Data Retention
We keep personal data only for:
The duration of your trip and booking process
Legal or tax requirements
Internal reporting, limited and anonymized whenever possible
After this period, your information is securely deleted.
9. Links to External Websites
Our website may include links to third-party platforms (e.g., payment providers, tourism blogs, booking engines).
We are not responsible for their privacy practices. We recommend reviewing their policies separately.
10. Updates to This Policy
Cruz Travel may update this Privacy Policy periodically.
Any changes will be posted on this page with the updated revision date.
11. Contact Information
If you have questions, concerns, or requests regarding your data, you may contact us:
📧 Email: info@cruztravelperu.com
📍 Location: Huaraz, Ancash – Peru